Return & Refund Policy

Effective Date: September 1, 2026

GAW Technology is committed to providing quality products and responsive customer service. Because many of our server racks, cabinets, accessories, and data center products may be configured or manufactured to customer specifications, return eligibility may vary by product.

Company Information

Legal Business Name: GAW Associates Inc.

Trade Name: GAW Technology

670 Deer Road
Cherry Hill, NJ 08034
United States

Phone: 1-877-429-7225

Email: info@gawtechnology.com

Return Authorization

All returns require prior authorization from GAW Technology.

Before returning a product, please contact us at 1-877-429-7225 or info@gawtechnology.com to request return authorization and instructions.

Products returned without prior authorization may not be accepted.

Return Eligibility

Unless otherwise specified at the time of purchase, standard, unused products may be eligible for return provided that:

• The return has been authorized by GAW Technology
• The product is unused and in resalable condition
• The product is returned in its original packaging when reasonably possible
• All components, accessories, manuals, and other materials originally supplied with the product are included
• The customer provides the applicable order or invoice information

Return eligibility is subject to inspection and approval by GAW Technology.

Custom and Special-Order Products

Products manufactured, modified, configured, or ordered specifically for a customer may not be returnable.

This may include:

• Custom server racks and cabinets
• Products manufactured to customer specifications
• Modified or specially configured products
• Custom colors, dimensions, or finishes
• Special-order products
• Made-to-order products

Customers should confirm specifications carefully before approving custom or special-order products.

Return Period

Requests to return eligible products should be made promptly after delivery - within 30 days.

Any specific return period stated on a quotation, order confirmation, invoice, or product listing will apply to that purchase.

If no return period is specified, please contact GAW Technology to determine whether the product remains eligible for return.

Restocking Fees

Approved returns may be subject to a restocking fee depending on the product, condition, packaging, and circumstances of the return.

Any applicable restocking fee will be communicated as part of the return authorization process.

Return Shipping

Unless a return is the result of an error by GAW Technology or a verified defective product, the customer is generally responsible for return shipping costs.

Products should be packaged appropriately to prevent damage during return transportation.

GAW Technology is not responsible for products damaged or lost during return shipping when the customer is responsible for arranging transportation.

Damaged or Incorrect Products

Customers should inspect shipments promptly upon delivery.

If you receive a product that is damaged, defective, or different from what you ordered, contact GAW Technology as soon as possible.

Please provide:

• Order or invoice number
• Description of the issue
• Product information
• Photographs of damage when applicable
• Photographs of the packaging when shipping damage is involved

We will review the issue and provide appropriate instructions.

Visible freight damage should also be noted with the carrier at the time of delivery whenever possible.

Refunds

Once an authorized return is received and inspected, GAW Technology will determine whether the return qualifies for a refund.

Approved refunds will generally be issued using the original payment method when practical.

Refunds may be reduced by applicable:

• Restocking fees
• Return shipping charges
• Damage to the returned product
• Missing components or accessories
• Other charges previously disclosed as part of the return authorization

Original shipping and freight charges are generally non-refundable unless the return resulted from an error by GAW Technology.

Order Cancellations

Contact GAW Technology as soon as possible if you need to cancel an order.

Orders that have not entered processing, production, or shipment may be eligible for cancellation.

Custom, configured, made-to-order, or special-order products may not be cancelable once production, modification, procurement, or other order-specific work has begun.

Any applicable cancellation charges will be communicated to the customer.

Warranty Claims

A warranty claim is different from a standard product return.

Products covered by a GAW Technology or manufacturer warranty will be handled according to the applicable warranty terms.

Contact us for assistance with a potential warranty claim.

Contact Us

For questions regarding a return, refund, damaged shipment, incorrect product, or order cancellation, please contact:

GAW Technology
GAW Associates Inc.

670 Deer Road
Cherry Hill, NJ 08034
United States

Phone: 1-877-429-7225

Email: info@gawtechnology.com