Return Policy
Gaw Technology is committed to quality and guarantees the workmanship for our products. Our quality control measures help insure consistency but we recognize that mistakes can happen.
Damaged in Transit. If the product is damaged in transit, the customer should contact Gaw Technology and the carrier / transport company within 24 hours to file a claim. Gaw Technology will repair or replace the item. Related costs should be the responsibility of the carrier
Defective. If the product is defective or does not meet the specifications provided by the customer, contact Gaw Technology immediately. Gaw Technology will repair or replace the item. Return shipping will be paid by Gaw Technology.
Non-Defective Goods. For standard (off-the-shelf) products, wrong part numbers or quantities may cause returns. Gaw Technology will accept returns of unused standard items that are in new condition and re-sellable. If the error was on our end, we will pay for return shipping. If this was a customer error, then the customer will pay the return shipping costs and a restocking fee of up to 25% may be applied. There are no returns allowed on non-defective custom orders.